About Free Shipping

• For orders over $79.99, FREE Shipping will be provided to the contiguous U.S. 
• For orders less than $79.99, a flat rate of $9.99 will be charged for each order.
• The shipping cost will be calculated at check out. 

About Shipping Time

• Most of the orders will be shipped the next business day.
• For regular products, you can expect delivery within 2-7 business days.
• For some products, you can expect delivery within 8-15  business days. 
• Shipping time will be commenced and estimated from the date of shipping rather than the date of order.

About Shipping Carrier

• Our carrier partner providers are FedEx, UPS, USPS
• P.O. Boxes address is not valid, please fill in the street address instead.
• If a tracking number is provided by the shipping carrier, we will update your order accordingly to the tracking information.

Addresses Cannot Be Delivered in the US

Currently, undeliverable addresses in the US include:

• Alaska, Guam, Puerto Rico, U.S. Virgin Islands
• Armed Forces Americas
• Armed Forces Europe
• Armed Forces Pacific

Multi-Region Shipping

• Supported Products:

Currently includes regular cat litter boxes, several cat furniture, water fountain, and deodorizer. Please note that product availability may vary depending on the region, and successful checkout shall prevail.

• Supported Regions:

Europe: Sweden, Ireland, Germany, the United Kingdom, France, Netherlands, Italy, and Turkey.
Americas: Canada and Brazil.
Asia: Hong Kong.

• Delivery Time and Fees:

The estimated delivery time is 10-30 business days; actual delivery time depends on the carrier's efficiency. The shipping fee ranges from $11.99 to $29.99, with the actual fee determined by the products and the total order amount. Free shipping is not applicable for multi-region delivery.

• Checkout Confirmation:

To confirm if we deliver to your location, please proceed to checkout. Please note that the list of supported regions may be updated periodically, and successful checkout serves as confirmation of our shipping services to that location.

• Returns and Refunds Policy:

For returns and refunds involving the aforementioned regions, products returned due to quality problems will receive a full refund, while returns for other reasons need you to cover the shipping costs and other associated expenses.

• Special Terms and Conditions:

You will be responsible for customs clearance and tariffs for international shipments.

 

If you have any questions, comments or suggestions, feel free to contact us at any time.

We concentrate on offering superior quality pet products for every pet and pet parent.

If we didn’t meet your expectation, we will offer our customers a 30-Day Return Guarantee from purchase date.

Order Cancellation:

• We accept an order cancellation before the product is shipped.
• If the order is canceled you will get a full refund immediately.
• We cannot cancel the order if the product is already shipped out.
• If your order has shipped, we will refund your payment as soon as we have received and inspected the item(s) back from you. After it is approved, we will process refunds within 14 business days.

30-Day Money-Back Guarantee:

Undamaged and Unused products may be returned for a refund within 30 days from the order date. 

• Returns must include all accessories and original packaging materials.
• Returns may be rejected if the product does not meet the above requirements.
• For any special cases, please contact us with your order number and detail of your concerns , our customer service team will help without hesitation.

Others:

• Products with non-returnable marks and free gifts cannot be returned.
• We do not accept returned items that have been sent back without proper returns requests.
• For orders outside of the US, please refer to Shipping Policy.

Get a return shipping label:

• Please contact us for a return. We will issue a return shipping label to you.
• If it is a no-reason return and there is no problem with the received product, a return shipping fee varying from $19.99 to $60 will be deducted from your refund. The specific fee is subject to communication.
• ALL RETURNS MUST BE SHIPPED TO OUR RETURN ADDRESS.